How to spot a trustworthy online casino

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  • During the pandemic, online casinos have gained popularity among players since most land-based casinos had to close their doors at one time or another. And now, what has always been a convenience and advantage for online casinos has become a necessity – you can play there from the comfort of your own home.

    Therefore, it is more important than ever to find an online casino that you can trust implicitly with your money as well as your personal data. And while the fun and entertainment is still one of the most important aspects players look out for, more technical aspects such as data security, a top-notch customer service team and safe and secure payment options are just as important when it comes to choosing an online casino. So, here’s what you should look out for.

    Gambling licenses

    The first hurdle for an online casino to jump when it comes to establishing legit operations is obtaining a gambling license. There are a ton of authorities in the world that dish those out, but just like in George Orwell’s Animal Farm – some licenses are more equal than others.

    This means that not all of them are alike at all, obviously and depending on where you’re from, you should be on the lookout for certain licenses. As a player from Great Britain, you should give online casinos without a UKGC license a very wide berth. The Gambling Commission makes sure that casinos have enough money to always pay out winnings, that the games are fair and your data secure and the authority also makes sure that minors and at-risk gamblers are as well protected as possible.

    The same goes for most other European licenses such as the one from the gaming authorities in Malta, Gibraltar or Sweden. So, especially for players hailing from EU countries, one of those licenses is a great sign.

    You’ll have to be a bit more careful with licenses from outside the jurisdiction of the EU such as the one from Curacao. And that is not so much, because all casinos with those licenses are untrustworthy, but in case of a problem, you won’t have any authorities who will have your back.

    Data protection and payment options

    This aspect often comes as an afterthought in the consideration for an online casino, but it really shouldn’t. Luckily, most trustworthy casinos secure your personal data with modern SSL-encryptions and also have a designated data manager on staff to make sure that your personal data is always in good hands.

    Data protection is also important when it comes to making payments, so you should always make sure that an online casino provides a variety of fast but secure options. In most casinos, you’ll have your pick of credit cards, e-wallets and fast transfer options, but it’s always a good idea to check out the payment pages, before you make a final decision.

    Bonus offers

    From an entertainment point, the bonus offers at an online casino are often the most important aspect in a decision-making process for players. But promotions and bonuses can also give you a great glimpse into how trustworthy a casino really is.

    You should always have a good long look at the bonus conditions. They should be fair and easily understandable. Always remember that sometimes less is more and a higher percentage on a deposit bonus is often preferable to a high amount of bonus money.

    When it comes to wagering requirements, you should always keep in mind that everything over 50 times for a bonus that required a deposit is just plain unfair and there should also never be withdrawal limits on bonuses with a deposit.

    Customer service

    Being able to get in touch with a real human being when there’s a problem is paramount for the trust between a player and their online casino. That is why the customer service is such a huge and important part of trustworthy casinos.

    The agents should ideally be available 24/7 and via a variety of channels such as email, live chat and even phone. It’s always a plus if the customer service is available in several languages, but that is sometimes not the case, especially in new casinos and it’s hard to really hold it against them.

    Still, a competent and reliable customer service is front and centre in any trustworthy online casino.